Configuration/Change Management Services
LinTech Global Inc. is recruiting for a Configuration/Change Management Services to support our contract at the Defense Health Agency (DHA) DDSB based in San Antonio, Texas.
Responsibilities:
Document the approval, deployment, and configuration of all Infrastructure system/service Configuration Items (CI) into or that exist within the infrastructure production environment.
Manage and maintain the Configuration Management Database (CMDB)—enterprise level; to implement continuous process improvement efforts—analyze/modify the current enterprise change framework and provide status reporting prior to and/or after remediation actions/fixes have been engineered and executed; validate deployment plans have been provided and follow existing performance limitations.
Provide customers and government lead with accurate, timely information on infrastructure system/service CIs.
Document and track 100 percent of modifications using the established CMDB—such as Remedy, ServiceNow, or other approved ITSM system(s).
Provide training to change coordinators, initiators for using the CMDB.
Establish and ensure pertinent artifacts are generated/maintained to begin establishing functional and design “baselines” while solutions are being modified in Enterprise Solutions Architecture—i.e., software and/or hardware.
Conduct configuration audit/verification activities to determine undocumented changes and to limit service disruptions/outages.
Employ change management status accounting strategies to ensure board members, system owners and stakeholders are apprised of anticipated/ongoing/completed deployment/transition activities within the enterprise.
Conduct Change Ticket business reviews to standardize and strengthen change ticket content used by board members in order to determine risk acceptance. Assist with impact and root cause analysis and report findings, when necessary.
Gather all document Configuration Items (CIs) upon ticket completion and house relevant document CIs into the KM repository—thereafter, advance tickets to closed.
Create and manage all Configuration Management foundation documents:
- Enterprise CM Policy Letter
- Enterprise CM Plan
- Enterprise CM Plan Template Guide (for systems and MTF applications/systems)
- Technical Review Board (TRB) Charter
- Legacy Review Board (LRB) Charter
- Configuration Control Board (CCB) Charter and/or Architecture Review Board (ARB
- Change Management Diagrams to include CM Framework, process flows, swim diagrams, others as required.
Develops and institutionalizes Infrastructure CM policies, processes, procedures, and plans.
Directs and monitors execution of periodic audits and develops strategy for corrective action. Interfaces with other processes and/or business functions and serves as a SME for Infrastructure CM activities.
Identifies and captures infrastructure CI impact and dependency streams. Assists with developing and documenting CM processes and other CM artifacts as required.
Manages, tracks and updates infrastructure CI records-- including asset attributes and relationship mapping. Analyzes change request ticket data and creates applicable metric reports and presentations.
Conducts review of CM foundational documents prior to submission to CM government team leads.
Qualifications:
- 4 Years of Experience
- Active DoD Secret Clearance OR Current DHA Public Trust
- CMDB in Remedy/ServiceNow
Company Description
LinTech Global is an award-winning, ISO 9001:2008 certified, small business and GSA contract holder providing diversified Information Technology services to both Civilian and Defense agencies. Services include Software Development, Systems Integration, Data Management, Project Management, Operations & Maintenance, Cybersecurity, and Training and Audio/Visual (AV) Solutions. LinTech has received several recognitions, including rankings on “Top 50 Companies to Watch”, Washington Technology’s Annual “FAST 50”, and Inc. 500's List of “Fastest Growing Private Companies”. The LinTech Global team is comprised of individuals who are dedicated to the success and sustainability of our customers and their missions. Our combination of technical expertise, big business experience, and small business agility allows us to promptly provide our customers with exceptional IT and engineering solutions.
Benefits
Our robust benefits package includes Paid Time Off, Paid Holidays, Company-paid Life/AD&D, Company-paid Short Term and Long-Term Disability, Health Insurance with Company Contribution, 401k Plan with Company Match, Employee Recognition Program, opportunity for Employee Referral Bonus, opportunity for annual Performance Bonus and much more!
EEO Statement
LinTech Global, Inc. is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided based on qualifications, merit, and business need.
All applicants will be considered for employment without attention to race, religion, color, national origin, ancestry, physical or mental disability, medical condition, pregnancy (including childbirth, lactation and related medical conditions), marital status, genetic information (including characteristics and testing), gender, sexual orientation, gender identity or expression, military and veteran status, or any other status protected under federal, state, or local law in the locations where we operate.
If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Human Resources. The Company invites any applicant and/or employee to review the Company’s written Affirmative Action Plan. This plan is available for inspection upon request.
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